Sharjah Media City (Shams) Free Zone is one of the newest free zones and was established in early 2017 to particularly support and facilitate media businesses. The Sharjah Media City (Shams) Free Zone is also known as Shams Free Zone, and since day one it is enabling hundreds and thousands of entrepreneurs to grow and thrive. The Sharjah Media City Free Zone is also popular due to its super-fast and super-convenient business setup process and excellent customer support. The Sharjah Media City Free Zone made the business setup process super convenient and very customer-friendly. The free zone has great customer support and online services to further improve customer experience. The Sharjah Media City (Shams) Free Zone is a customer-centric organization and it is always actively seeking ways to further improve the customer journey and customer experience. Very recently Sharjah Media City (Shams) Free Zone has decided to commission a queue management system to streamline their customer flow and to obtain some feedback from their customer and visitors.
RSI Concepts was being contacted to provide a very efficient and effective queuing solution and customer feedback system. The requirements were very clear and the objective was to achieve the highest possible customer satisfaction by providing them the most convenient customer journey and an excellent customer experience. The complete solution consists of two parts, one is RSI Queue Management System and the second component is RSI Customer Survey and Feedback System. RSI Queue Management System (QMS) is a state-of-the-art customer flow management system with advanced features and tools. The system enabled Sharjah Media City (Shams) Free Zone to significantly improve their customer experience by reducing the customer wait time and improving the customer flow management. Our Queuing System also helps improving employee efficiency by reducing their efforts for customer flow management along with capabilities to integrate with other systems and corporate tools.
RSI Customer Feedback and Survey System is designed to allow the organizations and businesses to measure as per the NPS Standards. The NPS or Net Promoter Score is known to be the best indicator of performance and quality. Moreover, the customer feedback system has the capabilities to customize the questionnaire which further enables the management to collect various different types of feedback from customers and gather valuable business intelligence. Direct customer feedback is very crucial along with other indicators to measure the quality and performance. Businesses are investing heavily in implementing systems and solutions to improve customer experience and customer satisfaction. But there should be a mechanism to monitor and measure the impact of those all efforts, the customer feedback, and in-built queue management system statistical and analytical data collection tools are a great way to measure the usefulness of all the efforts to improve customer experience and customer journey.
Sharjah Media City (Shams) Free Zone is using Zoho CRM (Customer Relationship Management Software) to track and identify a business or company along with features to create sales and leads. The data synchronization and integration can significantly improve the work efficiency of a system or software. It allows businesses to innovate new ideas and to achieve specific goals.
Here are the remarks of our Project Manager, Mr. Shehzad Asghar:
“The Sharjah Media City (Shams) Free Zone is such a great organization with highly professional and disciplined staff. The complete project execution was seamless, in-time, and very smooth. Thanks to the management and team at the Sharjah Media City (Shams) Free Zone, due to their support and cooperation the entire project execution was done very smoothly. The final testing reveals that the outcome may surpass the expectation in a year or two. Overall the Queue Management System and Customer Feedback Systems are very effective in improving customer experience and gathering business intelligence.”
Indeed Sharjah Media City (Shams) Free Zone is a huge contributor in supporting local businesses and entrepreneurs. The free zone is adopting high-tech solutions to meet the ever-changing needs of the customers. Implementing RSI Queue Management System and RSI Customer Survey and Feedback System is another leap forward. We will hope to expect more such collaborations with Sharjah Media City (Shams) Free Zone in near future.
Check out this blog: Qualities of a Good Mobile App for Queue Management System